How to replace you old Sky viewing card with the new Sky viewing card.

A few days before your new viewing card is delivered to your or your agents UK address, you will see the following message on your TV screen.

Your Viewing Cards Will Soon Be Replaced, Look Out For The Sky Envelope

Before you start make sure that:

You have the New viewing card to hand

The set top box plugged in and has been working for at least 24 hours

No programmes are being recorded

Locate your card slot - sometime they are hidden under a little "flap"

Current viewing card is in the slot

With your TV and Sky box turned on with the green light showing, simply pull out the existing card form the viewing card slot. If you can't find the viewing slot then it may be hidden by a protective flap - especially on newer sky receivers / digiboxes.

Remove the Old Card

Wait for 5 to 10 seconds

Then insert your new card into the same slot with the arrows showing on top of the card and the card pointing towards the box

New Card

Wait for a few seconds until you see this on-screen message.

And then you will see this on-screen message.

You'll then see a message confirming your new card is working. Now just press BACK UP on your remote control.

That's it; you can now continue viewing as normal. Important - don't destroy your old viewing card until you've successfully changed your card.

Should you have any difficulties, the fist thing you can try is to reinsert you old "blue house" viewing card, wait for 5 to 10 minutes, and then go through he replacement process again.

If you are in Spain, it is not advisable to contact Sky direct. If they know you are using a Sky card outside of the UK, then your sky card can be cancelled by Sky.

It may be advisable to contact your installer / agent, who may be able to assist you.