Jul 092016

Ofcom: BT pay-TV complaints rise

The most complained-about pay TV provider between January and March of this year was BT with 20 complaints per 100,000 customers compared to 15 the previous quarter according to an Ofcom report.

Complaints about TalkTalk fell from 14 to nine, while complaints about Virgin Media increased slightly and was the same as the industry average of four.

Sky was once again the least complained-about pay TV provider, with just one complaint per 100,000 customers.

Ofcom said the overall volume of telecoms and pay TV complaints remained stable between the last three month of 2015 and the first three of 2016, while there was a “slight decline” in the number of pay-monthly mobile complaints.


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