HomeFreesatNew Arris Freesat 4K box officially released    
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New Arris Freesat 4K box officially released — 19 Comments

  1. Pingback:Unboxing a new Arris Freesat UHD-X 4K satellite receiver – The Sat and PC Guy – UK Satellite TV – Valencia – Costa Blanca – Spain

  2. Obvious omission – no Bluetooth!! Not all satellite stations have pictures!!! Probably costs £p to include a BT tx chip. Not very bright of the designers.

  3. Anyone know where to find instructions on how to program the remote control? I have the recordable box but I’m assuming the remotes will be the same or similar. Cheers

  4. ii have the new Arris 4k recorder, 1TB version. there are things that i found left off/out that i miss that are available on my Humax boxes. these are:

    no option in the box settings to change aspect ratio (older broadcasts that were in 4:3 cant be changed to wide screen as they can with the Humax
    no ‘red (i think) button’ option to watch a program from the start, as you can with some on some channels which is available with the Humax boxes
    no option to ‘Watch recording from start’ when part way through, again as you can with the old Humax boxes.

    i find these omissions quite a nuisance, especially the inability to change the aspect ratio when needed. people have paid a lot for new UHD, wide screen tvs and UHD Freesat, set top boxes in anticipation of more channels being broadcast in 4k (even though 8k is being tested atm i think this will be too expensive and be too big files!) and are stuck watching some programs in 4:3. Freesat themselves are uninterested and i cant find any details to contact Arris (probably hidden purposefully by Freesat!

    shame these options are omitted. overall picture is good and so far, recording/playback seems to function correctly

    • 4:3 pictures should really be left in 4:3 mode. Otherwise, when you change it to 16:9, then you are stretching and squashing the image out of shape, so the image is fat and small…(like fairground funny mirrors)…and everything just looks weird. Which is probably why it was left off as it is a pointless option to have, just to fill a screen with a distorted image.

      Highly unlikely there will be any free 4k UK TV channels in the near future. Barely enough content. And costs too much still, and takes up a lot of satellite capacity. Was pretty pointless bringing out a Freesat 4k box when there is no 4k content on UK channels. Just like everyone buying 3DTVs, when it was always known it would be just a short term thing (again), and would not catch on.

      But yes, there are lots of other annoying things wrong with the box…sometime netflix starts , most often it does not. Red button works when it feels like it…, but thanks for your comments.

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  6. Non-freesat tuning is so buggy. Only 4 digits for symbol rate and then tou can’t start a search. So no CH4 HD addition or 4K demo off Astra.

    Also keeps reporting HDR on switch on…annoying

  7. Had mine a month stopped working,unable to get hold of curry’s when I finally got through was cut off, tried web chat no good have emailed but by the reviews on curry’s I dont hold much luck they are all saying the same unable to get some waiting 1 to 2 hrs then getting cut off what a shambles.

  8. had problem just trying to buy using “my plan ” option .
    failed after 3 hrs, not trying phone to complain as not waiting 1 to 2 hrs. so have written to head office and still no reply.
    perhaps customers not important ?.

  9. I’ve had the new Arris Recordable 4K TV Box (1TB) for a week or so. The picture & sound are fine, but it only ‘sees’ one of the 2 satellite cables, so only handles 1 channel at a time. I’ve found that either cable works in RF IN2, but nether work in RF IN1.
    The System Info reports “Standard LNB (1 cable)” but there are definitely 2 connected (and they work fine with the previous Humax recorder).
    I’ve emailed Freesat Customer Service about it, but had no reply. I’m about to send it back to the retailer (‘cos it smells like a hardware fault to me), but wonder if perhaps you can shed some light on it?.
    Thanx.

    • If neither cable works in input 1, and both cables work fine in another receiver, then yes sounds like a hardware fault with the Arris Recordable 4K TV Box (1TB) .

      I got one and am testing it at the moment, and still not impressed with it, in particular, it has the same remote control issue as I found with the non recording version, press a button, then you have to wait for two or three seconds before it registers another key press…annoying

  10. Have a Feesat K box which I want to use for catchup, BBCiplayer extra only via the internet. When set up fpr internet only the shows in top left hand corner “no video” I assume this is because there is no satellite connected. Any thoughts how I can reove this or deactivate the satellite feed..hope that makes sense

    • Yes the “no video” is showing as there is not video coming in through the satellite feed.
      As the Freesat 4K receiver is a satellite receiver, i dont think you can remove the satellite part of the satellite receiver, otherwise it would not be a satellite receiver!
      Why not just go for a firestick or android box if all you want is the on demand content? If you do not want satellite content why buy a 4k satellite receiver?

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  12. Skip Forward & Rewind missing?

    Can anyone confirm if the new 4K box has the same feature as the old Humax where you can press a button >>| or |<< to jump a preset time either forward or back? The times can be adjusted in settings (on Humax). It’s perfect for one-click skipping through boring bits in recorded programmes especially for tennis, uninteresting news stories, and of course commercials. I was told this is missing on the new box.

    If it’s missing, I’ll probably hang on to the Humax.

    • I can see that you can fast forward or rewind 2x, 4x, 8x, 16x and 32x speeds, but cannot see if you can go a preset amount of time back or forward like you can on the Humax. Cannot see any settings to change it either…

  13. Thank you for checking. It baffles me why they would drop this super convenient feature. I use it on most programmes. Pressing >> three times to get 8x then hit Play at the right moment is just not a workable alternative to one click. Another use is missing what was just said, one click to repeat last 10 seconds. Missed a great sporting moment? Instant replay, one click. Boring montage? FF one or two clicks.

    I just checked Sky TV’s remote online and they don’t appear to have it either. Humax and Apple TV do so will have to hang on to these for as long as possible.

    • The ones I have tried are equal or worse compared to the LNBs that I use normally.
      The LNBs can only work with what signal they are getting from the dish. If you need more signal, then you need a larger dish.

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