Nov 112021

Freesat have released a software update for their 4k range of Freesat set top boxes.

The update fixes a large number of issues that have pretty much plagued these boxes since they were first released over a year ago.

Although the issue about having to do a full new channel scan each time you swap between Freesat and non Freesat mode is still there and has not been fixed.

Software Update 10th November 2021
5.4.1.p13_ui_1.4.1 (Update 7.0)

New Features:

Improved Interface during LNB verification. Customers will now see that the box is setting things up for them, rather than a no signal screen when coming out of standby

We have enhanced how search results are displayed for both On TV and On Demand content



We have improved how the box handles low memory scenarios and will automatically close background applications if necessary to improve the overall experience
Enhanced the general responsiveness of the application, users should see an improvement in general performance

FTI & Privacy notice:

We have fixed several bugs with our first-time installation process
Improved our privacy notice pop-up flow and fixed several issues that could result in related issues

Standby & power management:

There have been several bugs fixed coming out of standby to improve box behaviour, including:

Remembering the last tuned channel after a box reboot/ nightly reboot
Improvements to avoid the application crashing while the box is in standby mode
Sometimes customers would see washed-out picture after waking from standby
No AV on Live TV channel when switching from passive standby to active mode

Settings & Channel Scan:

We have a few fixes for settings & channel scan:

Occasional box crash during postcode check
Regional Channels: BBC One London list was not shown correctly

Recordings & Reminders:

There have been numerous fixes for issues with recordings & reminders, including but not limited to:

Resuming playback of recording causes a device reboot
Users unable to access recordings action menu after deleting a recording
Users occasionally get stuck on Recordings preview Home screen
Continue watching option not available for partially viewed programme
Exit Recording Playback – Live TV has no AV until zapped to a different channel

Fixed an issue causing duplicate recordings when setting via Freesat App
Reminder Icon not removed after show started
Unable to auto-tune to a channel from reminder pop-up when watching iPlayer

TV Guide:

We have resolved a few issues with the TV Guide:

Restart Metadata Icon was not always showing
‘Back’ from “Showing Again” took you to the Recordings home page pane, not the Guide home page.
1 Line guide not displaying when returning to Live TV

Fixed an issue with double key entry on BBC channels
Both user-hidden and favorited channels appeared among the Favorite channels filter in TV Guide
Users would sometimes get stuck in the guide when a series recording was cancelled


We have fixed a few key issues affecting our lovely showcase picks:

Showcase was not displaying correctly on box boot up
Showcase was occasionally taking too long to populate
We have improved default image logic for when showcase images are not available


We found and fixed some issues when you pause live TV on our recordable boxes:

STOP RCU key would not return you to live TV
Users were occasionally unable to record an event from within timeshift
A noticeable black screen could be seen when exiting from timeshift to Live TV
Fixed an issue where FF/RW were working intermittently

On Demand:

There were a few bugs with our On Demand apps and menus that we have resolved:

Exit whilst loading OD player would land user on ‘No Signal’ screen
Fixed an issue where video was intermittent during playback on the My5 app
There were a few instances where Netflix was not closing when requested

OD Apps menu would occasionally reset due to a timeout

In addition to the above, we have bug fixes to improve stability and responsiveness of our devices.


  One Response to “4k Freesat Boxes get large update”

  1. The box does seem more responsive since the update but it looks like they’ve re-introduced the bug where if you’re watching a recording at about 18:55 it jumps back out to live TV.

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