it means that you are not picking up the frequency that the Sky Guide uses for its information.
if you were picking up this frequency, then the epg would load up 7 days, and you get the EPG backgound music.
this frequency is 11778 - ie the default tansponder, whose reception around Spain varies greatly - in my area i MAY loose it at around 3 - 6pmish...
but even if you change the default transponder to any other frequency this will not help you - as everytime you press Sky Guide, Box Office, Interactive or Services on the remote, the box always looks at 11778...so it can try to play the backgound music.
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