Can`t get some channels on Pace Sky Box

[samstuart]

Hi I have a problem arisen today, I can not get any BBC channels, ITV+1, channel 4, or film 4. very thing else is ok. I have run a new installation and tried a different box still no good, can you help?
An update, we have now lost almost all channels

[satandpcguy]

Hi

New installation does not do anything apart from to activate a new sky card down a phone line.

Loss of channels can be down to a number of things:
dish alignment
dish too small
lnb failure
poor cabling
water into the cabling
cable connections
receiver starting to go.

If you have tried another box on the system then that narrows it down a bit...and eliminates one possibility.

There are no issues with the satellite siganls themselves - otherwise there would be a lot of people calling in, and also 15m satellite users in the UK! Most of the time problems are down to individual systems.

The most common one - the cable is not connected to the receiver or LNB correctly and it is loose and not making a good connection.

[samstuart]

HI, Thanks for your answer, the problem is on both my sets, I have two LNB's so I suppose that narrows it down to the dish,I will climb up and have a look today, thanks Sam Stuart

Hi

New installation does not do anything apart from to activate a new sky card down a phone line.

Loss of channels can be down to a number of things:
dish alignment
dish too small
lnb failure
poor cabling
water into the cabling
cable connections
receiver starting to go.

If you have tried another box on the system then that narrows it down a bit...and eliminates one possibility.

There are no issues with the satellite siganls themselves - otherwise there would be a lot of people calling in, and also 15m satellite users in the UK! Most of the time problems are down to individual systems.

The most common one - the cable is not connected to the receiver or LNB correctly and it is loose and not making a good connection.

[satandpcguy]

If its a prime focus LNB, then maybe some "nasties" taking up residence inside the LNB? Quite common.
But be very careful in removing them. Do NOT touch the "pin" inside the LNB.

If it is an offset LNB, then make sure the plastic cover on the LNB is intact. Otherwise water or "nasties" gets in and cause problems.

And the next thing is dish alignment issues...

[samstuart]

Thanks again, will it be ok to use compressed air? Or should I use a soft brush? Sam Stuart

If its a prime focus LNB, then maybe some "nasties" taking up residence inside the LNB? Quite common.
But be very careful in removing them. Do NOT touch the "pin" inside the LNB.

If it is an offset LNB, then make sure the plastic cover on the LNB is intact. Otherwise water or "nasties" gets in and cause problems.

And the next thing is dish alignment issues...

[satandpcguy]

First have a look and see if there is anything inside.
A bottle of compressed air should be able to remove anything int here, but be careful if using a "straw" on the can not to push it too far inside the LNB and damage the "pin" inside the LNB.

[samstuart]

First have a look and see if there is anything inside.
A bottle of compressed air should be able to remove anything int here, but be careful if using a "straw" on the can not to push it too far inside the LNB and damage the "pin" inside the LNB.

Thanks again

[samstuart]

Thanks again

Hi,just an update, my neighbour with whom I share the dish got someone in to adjust it and all is ok now, thanks again for your help