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Thread: New Card Problems

  1. #1
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    New Card Problems

    Hi,

    I have a Sky+ HD box and subscription under my UK address

    A couple of weeks ago I received a message saying that my new card had been posted. Then for over a week I have been receiving messages saying "please insert your new card" or something like that.

    Yesterday I could not play any of my recorded programs, instead I got a message about the new card.

    Today I received my new card which was posted to me from England.

    I tried to do the switch over and nothing happened. When I try to play a recorded program I get the message "There is a problem with your viewing card. Ensure that your sky viewing card is inserted. Call the broadcaster for assistance". This happens with both the old and the new card.

    When I go to Settings - Details - viewing card number - it says no card.

    Do you think that this is a problem with the card or a coincidental problem with my box.

    Please help

    Paul

  2. #2
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    Re: New Card Problems

    Hi,

    I have now sorted this!!.

    I took my card to a neighbour and his machine recognised that there was a card there.

    Came home, turned machine off to cool and took the hoover to the card slot - it WAS very dusty. Left it a while, tried the old card first which it recognised, put the new card in and it was immediately authorised.

    Note to self - Dust every now and then

    Cheers

    Paul

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    Re: New Card Problems

    Hi

    Apols for not replying sooner, but just got back in..

    Glad you got it sorted....

    Normally, if the sky box does not display a card number on the info screen, then usually its an issue with the card not making correct contact with the card readers contacts....sometimes a hoover wil clear some of the dust from the contacts....or even blowing into the card slot works (giving away all my hi tech secrets here!!)
    The Sat and PC Guy
    UK Satellite TV, Sky TV, Freesat TV and Spanish Digital TDT Installations Costa Blanca Spain
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