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Thread: New Card Problems

  1. #1
    Junior Member
    Join Date
    Apr 2009
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    New Card Problems


    I have a Sky+ HD box and subscription under my UK address

    A couple of weeks ago I received a message saying that my new card had been posted. Then for over a week I have been receiving messages saying "please insert your new card" or something like that.

    Yesterday I could not play any of my recorded programs, instead I got a message about the new card.

    Today I received my new card which was posted to me from England.

    I tried to do the switch over and nothing happened. When I try to play a recorded program I get the message "There is a problem with your viewing card. Ensure that your sky viewing card is inserted. Call the broadcaster for assistance". This happens with both the old and the new card.

    When I go to Settings - Details - viewing card number - it says no card.

    Do you think that this is a problem with the card or a coincidental problem with my box.

    Please help


  2. #2
    Junior Member
    Join Date
    Apr 2009
    Thanked 0 Times in 0 Posts

    Re: New Card Problems


    I have now sorted this!!.

    I took my card to a neighbour and his machine recognised that there was a card there.

    Came home, turned machine off to cool and took the hoover to the card slot - it WAS very dusty. Left it a while, tried the old card first which it recognised, put the new card in and it was immediately authorised.

    Note to self - Dust every now and then



  3. #3
    Site Owner / Satellite Installer
    Join Date
    Apr 2008
    Based in Gandia, covers Calpe to Valencia and inland
    Satellite dish being used
    Marafa (not Famaval!) 1.8m dish, 80cm dish
    Satellite Digibox / Receivers used
    Sky+HD, Sky Pace 2600, Ariva 100, Dreambox DM7025, GI1025E
    Thanked 37 Times in 36 Posts

    Re: New Card Problems


    Apols for not replying sooner, but just got back in..

    Glad you got it sorted....

    Normally, if the sky box does not display a card number on the info screen, then usually its an issue with the card not making correct contact with the card readers contacts....sometimes a hoover wil clear some of the dust from the contacts....or even blowing into the card slot works (giving away all my hi tech secrets here!!)
    The Sat and PC Guy
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