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Thread: Sky Samsung HD receiver no signal problem

  1. #1
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    Sky Samsung HD receiver no signal problem

    Hi - we have just tried to install a new Sky HD box (Samsung) with our white Freesatfromsky card - but without success. We just get the "no satellite signal received" message. We have a 1.9m dish - and the card works fine with our old non-HD Sky box. We have simply replaced the scart leads with the HDMI leads - any ideas what else we can do? Thanks

  2. #2
    Site Owner / Satellite Installer
    Join Date
    Apr 2008
    Based in Gandia, covers Calpe to Valencia and inland
    Satellite dish being used
    Marafa (not Famaval!) 1.8m dish, 80cm dish
    Satellite Digibox / Receivers used
    Sky+HD, Sky Pace 2600, Ariva 100, Dreambox DM7025, GI1025E
    Thanked 37 Times in 36 Posts

    I have moved your post to a thread on its own rather than posting it on a thread from some months ago.

    With or without the Sky card you should always be able to receive some channels, BBCHD, BBC1HD and some ITV1HD regions are free to air and require no sky cards to watch them. So the card is not an issue.

    SkyHD boxes are designed to be used with two cables from the satellite dish / LNB ot the receiver, which allows, with a Sky subscription, the ability to watch one channel and record another at the same time. As you only have a "freestafromsky" card, then the recording functions will not be working, so a second cable is not required.

    So, you will probably have attached a single cable only to the HD box, onto input 1.
    However, the box is actually looking at the input 2, where there is no cable attached, for the information it needs from the satellite to boot up.
    Luckily, the Sky HD box has a "single cable" mode option, and you must enable this, top make the Sky box work with a single cable.
    You can access this option by going into the "secret" installer set up menu - services, 0, 0, 1, select, and the option is at the bottom of the page. Enable this, save, the box will boot up, and then the box will only use the input 1.

    And you ma have to help your Sky box boot up by changing the dfault transponder frequency, like you may have had to do on your standard box. It too is in the "secret" installers set up menu.

    Hope this helps
    The Sat and PC Guy
    UK Satellite TV, Sky TV, Freesat TV and Spanish Digital TDT Installations Costa Blanca Spain
    96 281 9796 / 620 130 292 (alternate email )
    Costa Blanca Satellite TV / Sky Tv in Spain - Our BLOG
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