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Thread: Sky stopping cards working?

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    Sky stopping cards working?

    Someone has posted on an internet forum here in Spain a call they had to Sky Customer Services.

    The caller asked if they could take my box to Spain and use it on holiday. Sky Customer Services said that it was illegal to use a Sky outside the UK and if found that that they ware using the box/card in Spain they would stop my card and no refund would be given.

    My view of this is that mixed signals were given out by Sky CS.

    If the box was part of a Sky UK discounted installation, then the box remains proprety of Sky for the first 12 months. After 12 months the Sky box becomes your property. You can do with it what you want.

    If you buy the box from a dealer in Spain, the box is yours. Again you can do with it what you want.

    There are NO restrictions on Sky box movement if the box is yours.
    The Sky CS person is correct if the box you are talking about is in the 12 month new install agreement.
    The Sky CS person is incorrect if the box you are talking about is outside the 12 month new install agreement, or if you paid for the box yourself.

    Sky CS are renowned for incorrect and inaccurate information.

    There are, as discussed around this site, restrictions on the use of Sky cards outside the UK and ROI. The cards always remain property of Sky. The only way for Sky to know a card is outside the UK and ROI is by you telling them your card number and that you are in Spain. They cannot trace it via the satellite signal. And there is no way for them to track if a Sky box is outside the UK and ROI.
    Last edited by satandpcguy; 20th June 2011 at 07:36 PM.
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