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Thread: Problems with Starmax satellite in Spain?

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    Problems with Starmax satellite in Spain?

    A few months ago saw the launch of a new satellite TV service for Spain called Starmax. It offered a smal;l selection of channels, some in HD.

    However since it launch there have been various complaints from people about its service, including the lack of a functioning EPG.

    However, this Friday 1st July the cannels they carry cease transmission.

    Many users started to report that even though they had paid their subscription, there was no satellite signal being received.

    Over the hours the following events have been noticed:

    1. The Starmax Facebook page has been disabled.

    2. The official website of Starmax no longer allows you to activate a viewing cared - instead you have to call them by phone.

    3. At 17:00 pm on Sunday, some 48 hours with no signal, there was a message informing users that the disruption is due to technical problems at Starmax.

    So either they have some severe technical problems, or perhaps they have not kept up-to-date with payments to their satellite provider.
    The Sat and PC Guy
    UK Satellite TV, Sky TV, Freesat TV and Spanish Digital TDT Installations Costa Blanca Spain
    96 281 9796 / 620 130 292
    info@satandpcguy.com (alternate email satandpcguy@gmail.com )
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  2. #2
    Site Owner / Satellite Installer
    Join Date
    Apr 2008
    Location
    Based in Gandia, covers Calpe to Valencia and inland
    Satellite dish being used
    Marafa (not Famaval!) 1.8m dish, 80cm dish
    Satellite Digibox / Receivers used
    Sky+HD, Sky Pace 2600, Ariva 100, Dreambox DM7025, GI1025E
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    A statement from Starmax about loss of service

    We began a process of updating the service

    Your comments and suggestions on how to improve our service and advice from world-class professionals of the audiovisual market and pay TV as part of the HD Starmax Executive Committee, have we decide to embark on a process of improving service comprehensive draft, which will result in significant upgrades to the platform and a temporary interruption of the broadcast.

    (No date set for the return but sources consulted talk of October)

    This will involve a series of inconvenience to our customers, but we are confident that improvements will make our offer more attractive and more solid our technical capabilities.

    Sure there are doubts and questions, so we suggest you call our phone if:

    1.- want your money back by the decoder and subscription to HD Starmax

    2.- want to update and release the cable box to maximize your ability as a multimedia player and recorder, and a HD decoder and DVB-T channels on Hispasat open.

    3.- want to participate in the design of the new HD Starmax, convey your views directly to the team and help Starmax and bring you the TV you really want.

    To do this, you can write to email contacto@starmax.es

    Thank you!"
    The Sat and PC Guy
    UK Satellite TV, Sky TV, Freesat TV and Spanish Digital TDT Installations Costa Blanca Spain
    96 281 9796 / 620 130 292
    info@satandpcguy.com (alternate email satandpcguy@gmail.com )
    Costa Blanca Satellite TV / Sky Tv in Spain - Our BLOG
    Like us on Facebook for the latest Satellite TV in Spain

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