Dec 012012

Help I’ve lost my Sky TV signal again and only getting “No Satellite Signal is being received” messages. Has anyone got any new frequency please?

In some difficult reception areas such as Spain, you needed to use an alternate frequency to help the box download from the satellite critical information it required to function.

Normally this should be set to frequency 11778, which carries the Sky Guide & day EPG Programme Synopsis Information. But in many areas of Spain this 11778 frequency, may not be available all day on small satellite dishes in Spain.

And is usually required when the Sky box has been disconnected from the power, usually by one of the frequency power cuts that happen in Spain!

Changing the default transponder frequency gets the Sky box to download a small amount, not the full 7 days worth, of EPG data, enough to get the Sky box working again.

Whereas frequency 11778 carries the full 7 day EPG Sky Guide information and programme synopsis, all other frequencies use by Sky boxes carry limited EPG Sky Guide information. This information is limited to blocks of 6 hours.

There are around 50 frequencies available that can be used to help to boot a sky box up. There is no “best” or “exclusive” one to use.

Popular frequencies to use are 12207 V 27.5 2/3 and 12051 V 27.5 2/3.

Once you have been through the process to change the default transponder:

Sky Standard digiboxes:

Sky HD digiboxes:


Once the EPG Sky Guide information has loaded, you will see the programme banner at the foot of the screen populate with Sky Channel 998 information.  In many cases the channel itself may be unavailable and show “no signal messages”, but as long as the programme banner has been populated with information then your channels should all be up and working again.

It is also important to note that changing the default transponder frequency does not improve individual channel reception. Changing the default transponder frequency only helps the sky box boot up.  Once the EPG Sky Guide information has loaded and you have channel, then your manually input default transponder frequency is ignored, and the Sky box will use whichever of the 100plus frequencies it needs to use for the channel you have selected to watch.