May 312015

Sky Digibox Default Transponder Frequency Settings

The Default Transponder setting on a Sky digibox tells the Sky digibox which frequency to download the channel list from when the Sky digibox is first powered on.

Changing the Sky Default Transponder Frequency does nothing what so ever for individual channel reception

The correct default transponder frequency setting on a Sky Digibox is 11778 V 27.5 2/3.

Prior to February 2015, this 11778 frequency used to be transmitted from a satellite beam which even the large 2.4m satellite dishes used to struggle to receive.

This meant that sometimes during the boot up process, the Sky Digibox would inform you that you were not receiving a signal. The box would not boot up correctly as it could not receive the required data and channel list from the 11778 frequency, as that frequency was simply too weak to receive.

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Feb 282013

If you have experienced a power cut and are having problems rebooting your Sky HD Box in this storm we are having, then you may have to help your Sky HD box to boot up.

You may need to do the reset after un plugging – Standard / HD SKY Receiver reset:

Should you experience a power cut or message “No Satellite Signal Being Received” please follow these easy instructions to reset the Sky HD Box (for High Definition Boxes)

1. Unplug the box from the power for 15 seconds, then reapply the power.

2. On the remote press SERVICES

3. On the remote press 0 0 1 SELECT

4. You have now be looking at the installer setup menu

5. On the remote press RIGHT to go to TXPONDER / Default Transponder

6. Press DOWN on the remote to go to the first line.

7. Change the frequency (the first number) from 11778 to another using the number buttons on the remote control.

You can use a number of different frequencies – there is no “exclusive” one that you use.
Popular ones are 12207, 12051, 12285, 11817.

8. Press the GREEN button on the remote to “Save New Settings”.

8. Press the SKY button on the remote control and wait while the box download the channel list.

9. The information bamnner should populate with details for Sky Info Channel 998 – although you may not receive this actual channels, you can make sure your other channels are there by trying 501 Sky News.

In February 2015, the 11778 frequency moved satellites and to a stronger, easier to receive beam. So you should no longer have to change the Sky Digiboxes default transponder frequency setting from 11778, as this 11778 frequency is nice and stronger than ever.

However, some people are unaware that they no longer have to change any of the default transponder frequency settings on a Sky digibox.

And as a result are now finding that they are having problems with their sky digibox booting up.

This is because people have been using 12207 V 27.5 2/3 as a default transponder frequency. However, this frequency is no longer a valid working frequency. And so when the Sky Digibox is booted up, the box is trying and failing to receive its data from an incorrect frequency. And so it appears as if the Sky digibox is broken.

Simply by changing the default transponder frequency setting back to the correct 11778 V 27.5 2/3 , the digibox can now download the channel list, and starts to function correctly.

Dec 012012

Help I’ve lost my Sky TV signal again and only getting “No Satellite Signal is being received” messages. Has anyone got any new frequency please?

In some difficult reception areas such as Spain, you needed to use an alternate frequency to help the box download from the satellite critical information it required to function.

Normally this should be set to frequency 11778, which carries the Sky Guide & day EPG Programme Synopsis Information. But in many areas of Spain this 11778 frequency, may not be available all day on small satellite dishes in Spain.

And is usually required when the Sky box has been disconnected from the power, usually by one of the frequency power cuts that happen in Spain!

Changing the default transponder frequency gets the Sky box to download a small amount, not the full 7 days worth, of EPG data, enough to get the Sky box working again.

Whereas frequency 11778 carries the full 7 day EPG Sky Guide information and programme synopsis, all other frequencies use by Sky boxes carry limited EPG Sky Guide information. This information is limited to blocks of 6 hours.

There are around 50 frequencies available that can be used to help to boot a sky box up. There is no “best” or “exclusive” one to use.

Popular frequencies to use are 12207 V 27.5 2/3 and 12051 V 27.5 2/3.

Once you have been through the process to change the default transponder:

Sky Standard digiboxes:

Sky HD digiboxes:


Once the EPG Sky Guide information has loaded, you will see the programme banner at the foot of the screen populate with Sky Channel 998 information.  In many cases the channel itself may be unavailable and show “no signal messages”, but as long as the programme banner has been populated with information then your channels should all be up and working again.

It is also important to note that changing the default transponder frequency does not improve individual channel reception. Changing the default transponder frequency only helps the sky box boot up.  Once the EPG Sky Guide information has loaded and you have channel, then your manually input default transponder frequency is ignored, and the Sky box will use whichever of the 100plus frequencies it needs to use for the channel you have selected to watch.