Many people have found that they are getting an error message when attempting playback on the My5 on demand service on some devices.
Although the service loads, and gets you to the main My5 menu screen, trying to watch any content and you receive the VJS-2010 PLAYBACK ERROR message.
According to My5, “the issue is affecting the app on various platforms, including Freeview Play and YouView devices, as well as on the Playstation 4 app.”
I have tried on a Freesat 4K Set top box, and am also receiving this error message.
It appears that the error has been around some time, and it is taking the tech team at My5 some time to isolate the cause.
Message from My5:
VJS-2010 PLAYBACK ERROR
Updated 21 February 2023 16:48
We are aware of an issue that is currently presenting the VJS-2010 error when trying to play content in the app.
The issue is affecting the app on various platforms, including Freeview Play and YouView devices, as well as on the Playstation 4 app.
Unfortunately this is a fairly generic error message which could be caused by a wide range of issues so it’s proving difficult to determine exactly why it is happening but we will continue to work to get this resolved.
The issue doesn’t affect all platforms and playback should work on other devices, as well as the My5 website.