Samsung TV users hit by glitch that stops BBC iPlayer working – is your television on the list?
Samsung TVs are facing issues when trying to watch content using the BBC iPlayer app.
Reports say that a bug is causing the BBC iPlayer service to crash when it’s launched on certain Samsung TVs.
The problems began on Wednesday, April 19 with the BBC and Samsung confirming they are looking into the problems.
“We’re aware of an issue with the iPlayer app on certain Samsung TV’s where the app crashes when attempting to watch a programme,” the BBC said on its dedicated help page.
“Samsung are currently investigating this and hope to release a fix in a future update. Once we know more, we will update this page.”
A total of 14 Samsung TVs
appear to be affected by the bug, meaning tghat if you have one of these affected Samsung TVs then it is likely that you won’t be able to use iPlayer until the issue is fixed.
Affected Samsung TVs are listed below:
To find your Samsung TV’s model number, open the Settings menu > select Support > select About This TV. Your Model Code, Serial Number and Software Version of your TV will then be displayed on-screen
There’s no word on when things will be fixed but it’s likely that Samsung will push out an upgrade in the coming days so hopefully, a full service will be resumed soon.